Getting Started
What are the benefits of the Premium plan?How do I log into my Promova account?How can I change the FAQ language?On what platforms can I use Promova?Can I use Promova for free?Why is AI Role Play not working?What should I do if my pronunciation cannot be analyzed?Why do I have an error message?Where and how can you redeem your code?Why don’t I see Tutoring or Conversation Club anymore?What is Promova?How can I sign up for Promova?
Self-learning Course
What are self-learning courses?What do I need to get started?What are Promova tests and how to take them?How to choose a lesson in My Plan?Why do new lessons appear in a completed unit?How can I learn English in English?How do I choose or switch a course?Which skills can I train?How much time does a lesson take? How often do you add new lessons?Do you offer exam preparation (IELTS, TOEFL, FCE)?What are Practical Skills Courses and where can I find them?How do I change the language of explanations?Can I skip a lesson or unit?How many languages can I study?Do I get a certificate after completing a course?Can I take more than 1 course at once? How do I navigate the course feed?How do I change the language level?
Account
How do I change my name? How do I change my password? Can I adjust my learning preferences? How can I delete my account?What should I do if I cannot access my Promova account?What should I do if I cannot access my paid subscription?
Payments & Subscription
What Payment methods do you offer?What is the Promova Refund Policy?How can I keep track of my payments and subscriptions?How do I resume my subscription?How do I cancel my subscription?How can I update my payment details?How can I get my invoice?How can I purchase a Premium subscription?
Troubleshooting
Features & Tools
How do I enable the White Noise mode?How do streaks work?What is the English Level Assessment and how do I take it?What are Special English Courses and how to access them?What does the “Beta” label mean?How to find my purchased PDFs?How do Practical Skills Courses support my progress?How do I enable the Dyslexia mode?How can I enable sound effects?How can I change the interface language?What is the Learning Map and how do I use it?Can I practice writing at Promova?What are Achievements and how do I earn them?How do I change my Daily Goal?How can I practice speaking with AI?

What should I do if I cannot access my paid subscription?

If you see only free content even though you purchased Premium, the most common reason is logging into the wrong account.

To fix this:

  1. Sign out of your current account
  2. Sign in using the same method you used to purchase the subscription, such as:
    • The correct email
    • Google Account
    • Apple ID
  3. If you used Apple’s hidden email, log in using Sign in with Apple, not the masked email

If the issue persists, please contact our Support Team at support@promova.com or via the Contact Us form below. Please include a screenshot or video recording to help us better understand your problem.

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